*** NEW TRAINING VIDEOS NOW AVAILABLE ***
Training videos for Basic feature functionality are now available for the following handsets by clicking on the link below, or from within your portal:
Polycom SoundPoint 550/650
Polycom SoundPoint 450
Video Link: Click HERE
Access via Portal: Log into the Administrator or End User portal, then click on Help from the main menu, then click on Handset Training Videos.
*WHAT'S NEW IN YOUR PORTAL?*Feature enhancements were made to our portals on 01/15/16. Click below to review what's new in your portal!
Administrator Portal enhancements, click HERE
End User Portal enhancements, click HERE
Attention: CenturyLink Managed VoIP, Managed VoIP Bundle, IPTelS, or CIPS service customers --
Users of these services now have access to 911 emergency service by directly dialing '9-1-1'. Users who
make their outgoing calls dialing an '8'+ number may dial 9-1-1 or 8-9-1-1. Users who make their outgoing
calls dialing a '9'+ number may dial 9-1-1 or 9-9-1-1. If you are an Office Administrator, please advise
your users of how to dial 911 from their VoIP phone.
TTY callers should directly dial 9-1-1 or other existing emergency numbers in emergency situations. All 9-1-1 centers are now equipped
to handle TTY calls.
Telecommunications Relay Service (TRS) can be accessed by dialing 7-1-1 or using the toll-free number listed in your telephone directory.
Click HERE for more information about TRS.
Control Center Help Desk, Call 877-878-7543 or